Note: The "Offer Management" tab is only available for marketplaces connected via API. The table only shows articles that pass the filter in the "Marketplace Settings" of this marketplace.

What is Offer Management?

Offer Management shows all articles that are to be listed on the marketplace via the API. For every article, you see at a glance which state the offer is in, whether it's already online and how it was listed. Click on a row to open the offer log with all actions and any error messages for this article.

Open Offer Management

Open "Marketplaces" in the sidebar.
Select the API marketplace you want.
Click on the "Offer Management" tab. You'll find it between "Marketplace Settings" and "Listing Errors".

The table at a glance

Column	Content
State	Current state of the offer (see below).
SKU	SKU of the article.
Article	Title of the article from this marketplace's attribute mapping. If the title isn't mapped yet, you see *"Map 'Title' in Attribute Mapping"*.
EAN	EAN from this marketplace's attribute mapping. If it isn't mapped yet, you see *"Not mapped in Attribute Mapping"*.
Marketplace Article ID	ID of the article on the marketplace, e.g. ASIN or MOIN. It's only available after a successful listing; until then you see "-".
Stock	Current stock of the article.
Listing Type	Type of listing: "-" (not listed), *"Minimal Listing"* or *"Regular Listing"* (article was created by Channel Pilot Pro NXT).
Category (hidden)	Mapped marketplace category as full path. Shows "-" if no category is mapped.
Variants (hidden)	Values of the variant data fields from the marketplace settings, e.g. "blue \| XL".

The "Category" and "Variants" columns are hidden by default. You can show them via the column selection.

States

State	Meaning
Initial	The article is new in the filter but is not listed yet.
Preparing	The article is being prepared for the initial listing.
Creating	The offer is being created; the data has been sent to the marketplace. The article stays in this state until creation is successful.
Online	The offer was created successfully and is active, assuming stock is available.
Removing	The article is no longer in the filter and is being removed from the marketplace.
Removed	The article is no longer in the filter and is temporarily removed from the marketplace.
Deleting	The offer is being deleted from the marketplace.
Deleted	The offer is no longer listed on the marketplace.

Hover over a state to see its meaning in a tooltip.

Search, filter and export

Search: Use the search bar to search SKU, Article, EAN, Marketplace Article ID, Stock, Category and Variants.
Filter: Filter "State" and "Listing Type" using checkboxes.
Columns: Show or hide columns to fit the table to the way you work.
Export: Export the whole table.
Selection: Select individual rows using the checkboxes.

Restart an article's failed actions

If an article has failed actions, you can restart all of them at once:

Click on the three-dot menu in the article's row.
Select "Restart".

This entry is only active if the article has at least one failed action that can be restarted. To learn what happens on a restart, see Listing Errors.

The offer log

The offer log shows all information about a single offer and every action that happened on the marketplace. It helps you understand why an article is in its current state and shows detailed error messages.

Open: Click on a row in the table.
Close: Click on the same row again or on the X in the log.
Switch: With the log open, click on another row to show that article's log.

The offer log is also available on the "Listing Errors" page.

Header

Field	Content
Heading	Title of the article from the attribute mapping.
Price	Regular price from this marketplace's attribute mapping.
First created	Time the article was first created successfully.
Stock	Current stock.
Marketplace-ID	ID of the article on the marketplace, e.g. ASIN. Shows "-" before the first successful listing.
SKU	SKU of the article.
EAN	EAN from the attribute mapping.
Category	Currently mapped marketplace category. The last category level is bold. Hover to see the full path.

The Open in new tab icon takes you straight to the article's offer page on the marketplace. The icon isn't shown if the article isn't online yet or the marketplace doesn't provide a link.

The three-dot menu in the header contains:

"Go to Attribute Mapping": Opens the attribute mapping and expands the category-specific export for the article's category. If there is none, the attribute mapping opens.
"Go to Category Mapping": Opens the category mapping.
"Restart": Restarts all failed actions of this article.

Log table

The log table lists all actions for this article, newest first. It has three columns: "Status", "Date / Time" (time of the last status change) and "Action".

Status

Icon	Meaning
Green (checkmark)	The action was successful.
Yellow	The failed action was restarted manually (suffix "-> Restarted") or replaced by a newer, automatically triggered action of the same type, e.g. by a feed update.
Blue	The action is still running. The tooltip shows *"Pending"* (triggered but not yet sent to the marketplace) or *"In Progress"* (already sent to the marketplace).
Red	The action failed. The error message is shown directly below.

Actions

Action	Meaning
Create	The article is created on the marketplace for the first time with all its data.
Price Update	Prices are updated. Use the i icon to see all prices sent, e.g. "strike price: 5,99€; business price: 7,99€".
Stock Update	Stock is updated. Use the i icon to see all stock data sent, e.g. "stock: 50; sale stock: 25".
Product Data Update	Product data such as the description is sent to the marketplace.
Cancel	The article is no longer in the filter. The offer is stopped or the stock on the marketplace is set to 0.
Resume	The article is back in the feed and is offered again.
Delete	The article is deleted from the marketplace with all its data.

Error messages in the log

For a failed action, you see the error message directly in the row:

Heading: Original error heading from the marketplace with the error code in brackets. If there is none, you see "Error".
Text: Original error message from the marketplace. Expand long messages with "Show more" and collapse them with "Show less".
"Restart": Restarts exactly this action.

An article can have several errors at the same time, but only one per action type. An error is only shown as long as there is no newer action of the same type.