Order Export errors

Error message: The order {orderId} from {marketplaceName} could not be exported because the requested quantity for SKU {sku} exceeds the available stock in your shop system.

Cause: The ordered item is no longer available in sufficient quantity in your shop system.

Solution: Please increase the available stock/raise limits for the affected article in your shop system. Retry the export again afterwards.

Error message: The order {orderId} from {marketplaceName} could not be exported because the SKU {sku} is unknown by your shop system.

Cause: The item from the order no longer exists in your shop system, or the SKU doesn't match.

Solution: Please adapt your shop system to accept the affected articles. Retry the export again afterwards.

Error message: The order {orderId} from {marketplaceName} could not be exported because the buyer information is incomplete.

Cause: Required buyer details (e.g., address, contact information) are missing for a successful export to the shop system.

Solution: Please correct the buyer's information (e.g., directly in the order, where possible). Retry the export again afterwards.

Error message: An unexpected error occurred while exporting order {orderId} from {marketplaceName} into your shop system.

Cause: An unspecified, unexpected error in the shop system prevented the export.

Solution: Please retry the export after a short while. If the issue persists, contact our support team so we can investigate the exact cause.

Error message: The order {orderId} from {marketplaceName} could not be exported because the marketplace's delivery method is not mapped to a valid delivery value in your shop.

Cause: There is no matching value mapping in Channel Pilot Pro NXT for the delivery method sent by the marketplace.

Solution: Please map a correct delivery method. This can be done directly in the order or – recommended – under "Value Mapping." Retry the export again afterwards.

Error message: The order {orderId} from {marketplaceName} could not be exported because the marketplace's payment method is not mapped to a valid value in your shop.

Cause: There is no matching value mapping in Channel Pilot Pro NXT for the payment method sent by the marketplace.

Solution: Please map a correct payment method. This can be done directly in the order or – recommended – under "Value Mapping." Retry the export again afterwards.

Error message: The acknowledge event for order {orderId} from {marketplaceName} was refused by the marketplace.

Cause: The marketplace did not accept the order confirmation (e.g., due to incorrect or delayed data).

Solution: Please take action in Channel Pilot Pro NXT – check the affected order and resend the acknowledgment if necessary. If the error persists, please contact our support team.

Error message: The shipping event for order {orderId} from {marketplaceName} was refused by the marketplace.

Cause: The marketplace did not accept the shipping confirmation (e.g., tracking data).

Solution: Please take action in Channel Pilot Pro NXT – check the order's shipping data (e.g., tracking ID, carrier) and resend the notification. If the error persists, please contact our support team.

Error message: The return event for order {orderId} from {marketplaceName} was refused by the marketplace.

Cause: The marketplace did not accept the reported return.

Solution: Please take action in Channel Pilot Pro NXT – check the order's return data and resend the notification. If the error persists, please contact our support team.

Error message: The refund event for order {orderId} from {marketplaceName} was refused by the marketplace.

Cause: The marketplace did not accept the reported refund.

Solution: Please take action in Channel Pilot Pro NXT – check the order's refund data and resend the notification. If the error persists, please contact our support team.

Error message: The invoice upload event for order {orderId} from {marketplaceName} was refused by the marketplace.

Cause: The marketplace did not accept the invoice upload for the order (e.g., incorrect format or missing mandatory information on the invoice).

Solution: Please take action in Channel Pilot Pro NXT – check the uploaded invoice for completeness and format, then upload it again. If the error persists, please contact our support team.

Error message: The cancellation event for order {orderId} from {marketplaceName} was refused by the marketplace.

Cause: The marketplace did not accept the reported cancellation of the order.

Solution: Please take action in Channel Pilot Pro NXT – check the order status and resend the cancellation. If the error persists, please contact our support team.

Error message: An unknown error for order {orderId} from {marketplaceName} has occurred.

Cause: An unspecified error at the marketplace prevented the order's status update.

Solution: Please take action in Channel Pilot Pro NXT – check the order for irregularities and try the update again. If the error persists, please contact our support team.