Order management gives you a central overview of all orders that have been transferred from your connected marketplaces into your shop. It helps you keep track of the status, contents, and processing of every order at all times—from initial receipt to final completion.
Order Overview
The order overview displays all incoming orders in a structured table. It provides all essential information so you can react quickly and process orders efficiently.
Purpose of the Order Overview
The overview informs you about:
The marketplace through which the order was placed
The country of origin
The order date
The revenue of the order
The current status
Error messages
The internal shop order number
This transparent layout allows you to filter, prioritize, and process orders efficiently.
Filter and Search Functions
You have several tools available to help you navigate quickly:
Add filter
Use “Add filter” to narrow down orders by criteria such as channel, date, or status.Search bar
Ideal for directly searching for order IDs or visible order information.Settings
Via the gear icon, you can adjust the display or open additional options.
Table Structure
The columns in the order overview provide the following information:
Order-ID Channel – Order number from the marketplace
Channel – Used marketplace or sales channel
Country – Country of origin of the order
Order Date – Date of the order
Revenue – Revenue of the order
Currency – Currency used
Order Status – Current processing status
Error Details – Notes on potential issues
Order ID Shop – Internal shop order number
What You Should Pay Special Attention To
Status messages show you immediately which orders are new or already being processed.
Revenue values help you prioritize.
Error messages allow quick reactions to issues.
Filter functions simplify daily work when dealing with many orders.
Benefits of the Order Overview
You always maintain control over all incoming orders.
You can identify new orders at a glance.
You work efficiently thanks to search and filter options.
You have all important data in one central place.
Order Detail View
The detail view shows all information related to a single order. It is clearly structured so you can quickly find and process all relevant data.
Item Overview
Here you can find all ordered items in table form, including:
SKU – Unique item number
Article – Product name
Delivery Status – Current delivery status
Net Price – Net price
Tax Rate – VAT rate
Gross Price – Gross price
Additional actions are available through a menu icon. You can also choose how many items to display per page.
Order Header Information
This section contains basic identification data:
Order-ID Channel
Order ID Shop
Channel
Order Date
These details help you track and assign the order correctly.
Financial Overview
The financial summary includes:
Subtotal – Total of all net prices
Tax amount – Total VAT
Delivery – Shipping costs
Total – Total order amount
Number of Articles – Number of ordered items
Shipping and Payment Information
Here you find everything needed for order processing:
Delivery Method – Selected shipping method
Payment Method – Payment method used
Carrier Method – Shipping provider (if available)
Contact and Address Information
Note: The information in this section will be only visible, if 2FA is activated and the property permissions are given.
For further information please contact your Agency Administrator.
This area includes all relevant customer details:
Contact Information – Email and phone number
Delivery Information – Delivery address
Invoice Information – Billing address
This information ensures correct delivery and allows direct communication with the buyer.