You can access the profile management via the corresponding icon in the top right-hand corner of the screen.
Click on your name to make changes to your profile.
Note: "User Management" is only visible, if you are granted the corresponding permissions.
For more information, contact your "Account-Administrator".
Within the profile settings, you have three different sections. "Profile", "Security", and "Plan and Invoice".
Profile
You can change your name.
You can change your preferred language.
The chosen language has no effect on your customers language settings.
Security
Change your password. Here you can also see when your password was last changed.
Set up "Two-factor authentication".
Two-factor authentication (2FA)
With two-factor authentication, you must confirm your identity after you have entered your password. This method increases the protection of your account.
2FA has to be enabled in order to see sensitive data your customer is providing you.
It is very easy to set up. However, you will need an authentication app on your mobile phone.
Click on “Activate 2FA”.
If you already have an app installed on your cell phone, you need to open it now. Scan the “QR code”. If you cannot scan the code, you can also type the key into the app manually.
The app will generate an authentication code for you, which you must enter in the field below.
Click on “Activate”.
The next time you want to log in, you must open the app after entering the password and enter the code displayed.
You can deactivate two-step authentication at any time after you have successfully logged in to your account.
Plan and Invoice
Here you have an overview of your booked tariff and the cost overview at all times. The invoice is issued at the end of each month based on consumption and the corresponding tariff.
The overview shows you the current costs as well as the costs for the previous month. This allows you to compare your costs directly.
You can find the details in your order documents.
