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FAQ and troubleshooting

Here are the most common questions that may come up during Products API setup. If a question is not answered here, please contact your account manager or support@channelpilot.com

What kind of API is it?

The Products API is a REST API that provides basic functions for import. Data can be pushed directly to Channel Pilot Pro and does not have to be provided via URL or (s)FTP.

Can any amount of data be transmitted at once?

No!

The limit is 1,000 SKU (articles) per request and 6,000 requests per minute. Larger requests are not processed but rejected directly by API.

Is API compatible with other imports?

Yes!

The Products API can be used alone or in combination with other imports. Especially if, for example, the article master data is updated only very rarely, it is possible to send them via a standard import (via URL or FTP) and add new data via the Products API.

It is also a good idea to push stock and price data, as well as other data that changes frequently, via the Products API to ensure rapid updating.

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